General Terms and Conditions (GTC)

Welcome to STUDIO REIGN (“we”, “our”, or “us”). These General Terms and Conditions (“GTC”) govern all transactions made through our website [Website URL]. By accessing our store and placing an order, you agree to the following terms.

Products and Services

Product descriptions and images are as accurate as possible. However, slight variations in color or presentation may occur due to technical settings.

All our products are offered subject to availability. If a product is out of stock after your order, we will inform you promptly and offer a refund or an exchange.

Prices

Prices displayed on the website are in euros (€) and include all applicable taxes (including VAT).
Shipping fees will be added at checkout and vary based on the delivery address and chosen delivery method.

Payment

Payments are secured via [available payment methods: credit card, PayPal, etc.].
An order is considered confirmed once payment has been completed.

Delivery

Delivery times are indicated in business days and may vary depending on the destination.
Any delays caused by the carrier (e.g., Colissimo) are beyond our control.
A tracking link will be sent to you by email as soon as your order is shipped.

Right of Withdrawal and Returns

In accordance with the law, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal and request a return.

6.1 Return Conditions

Returns are only accepted if the product is in its original condition: unworn, unwashed, with all accessories and in its original packaging.
Returned products that are damaged, incomplete, or not compliant will not be accepted.

6.2 Return Costs

Return shipping costs are the responsibility of the customer. You may choose any carrier you prefer.
No handling or processing fees will be deducted from your refund. You will be refunded 100% of the order amount (excluding initial shipping costs).

6.3 Refund Procedure

Once the returned item has been inspected by our team, we will process the refund within 7 to 10 business days via the original payment method.
You will receive a confirmation email once the refund has been processed.

Legal Warranties

All our products are covered by the legal warranties provided under Articles L.217-4 to L.217-14 of the French Consumer Code and Articles 1641 et seq. of the French Civil Code (legal guarantee of conformity and guarantee against hidden defects).

Liability

We cannot be held liable for delays or non-performance due to exceptional circumstances (force majeure, strikes, etc.).
Use of the products is the responsibility of the user.

Personal Data

Your personal data is collected and processed in accordance with our [Privacy Policy].
We are committed to protecting your privacy and will only share your information with your consent.

Governing Law and Disputes

These GTC are governed by French law. In the event of a dispute, amicable resolution will be prioritized before any legal action.
If no agreement is reached, the competent courts will be those of your place of residence.

Clause – “Theft, Damage, Loss” Guarantee and Parcel Tracking

Without subscribing to the “Theft, Damage, Loss” option, your parcel is only guaranteed for tracking until its arrival in France.
Once it enters the country, final handling and tracking are transferred to local logistics services, and the Seller cannot be held responsible for incidents occurring during this phase.

Contact

For any questions or assistance, you can contact us at the following email address:
📧 studioreign.pro@gmail.com

Currency

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